This problem solving training course is designed for delegates who are involved in activities and effective non conformity management for both internal and external concerns.This problem solving training course will help delegates develop relevant skills and knowledge for using problem solving tools and techniques within their organisation to effectively determine root causes and implement corrective and preventative actions.

Topics covered

• Overview and understand:
• Problem Solving related to ISO/TS1649
• Problem solving tools and techniques such as Fishbone diagrams, root cause analysis (5Y’s) and systemic corrective actions
• Developing effective problem solving teams
• Understanding the structure of effective problem solving e.g. containment, problem definition, root cause etc.
• Problem solving following 8D methodology