Industry Forum

AS13100_RM13000 8D Problem Solving

Course overview:  

This course replaces AS13000 8D Problem Solving.

This course covers the training syllabus requirements of AS13100 and AESQ Reference Manual RM13000 8D Problem Solving. The AESQ Reference Manual RM13000 mandates the use of the Eight Disciplines (8D) approach to structured problem solving to provide a repeatable structured approach irrespective of customer.

The 8D approach provides organisations with a step by step approach to problem solving activities:

  • D0 - Implement Immediate Containment and Prepare for 8D
  • D1 - Form the Team
  • D2 - Define the Problem
  • D3 - Develop Containment Actions
  • D4 - Identify and Verify Root Causes
  • D5 - Identify Corrective Action
  • D6 - Implement Corrective Actions
  • D7 - Define and Plan Preventive Action
  • D8 - Recognise the Team

Following a robust problem solving approach is critical to ensure that root causes are correctly identified and eliminated to prevent future occurrence of repeat issues. The AESQ RM13000 requires that suppliers use the 8D process to respond to a customer request for corrective and preventive action.

Who should attend:  

The AESQ RM13000 standard states that "The correct training of 8D practitioners is key to the successful outcome of the process. Each supplier shall employ or have access to a problem solving practitioner who has been trained by a training provider meeting the requirement of the training syllabus".

The course is primarily aimed at those who will lead supplier 8D problem solving activities.


Upon completion of the course, you will receive an Industry Forum AS13100_RM13000 8D Problem Solving Practitioner Certificate.

Accreditation as an 8D Problem Solving Practitioner is through course attendance, an exam and subsequent submission of an example of the practical application lead by you which demonstrates the problem-solving approach, tools, and techniques gained from this course.  The submission is reviewed by one of our Industry experts with accreditation being issued on demonstration of the application of the necessary skills and techniques.

Benefits and Learning Objectives:  

The 8D problem solving approach can be applied to a wide variety of issues such as quality, equipment downtime, process audit failure etc. The robust application of 8D problem solving will support:

  • Improved customer performance - quality and delivery
  • Reduced costs of non-performance
  • Improved process adherence and efficiency

Topics covered: 

  • AESQ RM13000 introduction and requirements
  • Problem solving overview
  • Root causes vs firefighting
  • Problem detection
  • Problem solving and standard work
  • 8D steps overview
  • Communication and listening
  • D0 – Immediate containment, escape points
  • D1 – Form the team, effective team-working
  • Stakeholder management in problem solving
  • D2 – Define the problem
  • Data collection and analysis tools
  • Is/ Is Not analysis, functional analysis
  • D3 – Develop containment actions
  • D4 – Identify and verify root cause(s)
  • Brainstorming, cause and effect analysis, 5 Why, Fault tree analysis
  • D5 – Identify corrective actions
  • Human factors and mistake proofing
  • Visual management and standard work
  • D6 – Implement corrective actions
  • Management of change overview principles
  • Verification techniques and control plan linkage
  • D7 – Define and plan preventative actions
  • Problem solving and FMEA alignment
  • D8 – Recognise the team
  • Documentation for problem solving

Introduction to IF

We have been delivering significant and measurable performance improvements for leading global manufacturers for more than 25 years and believe there is no one size fits all approach to driving competitiveness across the industry. Toyota, Rolls Royce and Electrolux are among the brands who have tapped into our expertise to ensure they remain on top in their own fiercely competitive markets.

Why choose Industry Forum: 

Through partnerships with both trade associations and leading companies in the Automotive, Aerospace and other engineering industries Industry Forum is able to keep up to date with the latest requirements in APQP.

Industry Forum helps major global manufacturers understand, optimise and improve both manufacturing capability and business performance.

An integrated team of consultants and practitioners – all seasoned expert engineers with multi-sector manufacturing experience – Industry Forum brings together a world-class combination of improvement competency, insight, process and best practice.

Spanning automotive, aerospace, consumer appliance, electronics and food sectors, for over 20 years Industry Forum has planned and delivered some of the world’s most consistent and successful transformations for business-critical manufacturing operations.

Our trainers are expert practitioners with hands-on industrial experience and highly developed communication skills.

They have a wealth of technical expertise and often provide on-site advice and coaching. During every course we will encourage collaboration and sharing of practical experiences, ensuring learning can be put into context and empowering delegates to apply their new skills successfully in their workplace as well as making sustainable improvements.

Training can be offered either through open courses or in-house to suit the customer requirements.

Course booking details: 

Leading Expertise
We don’t employ “trainers”, rather a team of experienced industry experts who are able to apply their knowledge to your business

Proven Capability
We have been helping organisations like yours for over 25 years to deliver and maintain sustainable improvement

Attainable Results
We know what’s possible and how to help you achieve it by utilising our tried and tested techniques for long term success

Robust Execution
We believe that training should be through a ‘learn by doing’ approach with coaching and mentoring wherever possible

No available dates for this course at present. Please fill in the form below to register your interest.

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