Structured Problem Solving Training

This interactive two-day course provides practical, hands-on training in applying the 8D process effectively within your organisation. It is ideal for anyone involved in problem-solving, quality assurance, customer complaints, or continuous improvement activities

This course will highlight the value of a Structured approach and will focus on the term ‘8D’ which is commonplace in engineering and manufacturing organisations.
The ‘D’ stands for ‘disciplines’ and throughout the two-day course we will continue to emphasise that having the organisational discipline to follow the steps, is as important at as the steps themselves.

Process Improvement Professionals, Continuous Improvement, Front line staff / Team members, Quality, Operational excellence, Technicians, Support staff, Team Leaders and Supervisors.

The course uses practical case study examples to follow:

• The 8 disciplines (8D) of problem solving
• When to apply 8D
• Fundamentals of 8D, including the need for a cross-functional team
• Leading Expertise
• Proven Capability
• Attainable Results
• Robust Execution

Participants will gain a deep understanding of each of the 8 disciplines and how to apply them effectively:

1. D1 – Team Formation: Build a cross-functional team with the right knowledge and skills
2. D2 – Problem Description: Define the problem clearly using facts and data
3. D3 – Interim Containment Actions: Protect the customer from the problem now
4. D4 – Root Cause Analysis: Identify the root causes of the problem
5. D5 – Permanent Corrective Actions: Develop long-term solutions
6. D6 – Implement Corrective Actions: Put your solutions into action
7. D7 – Prevent Recurrence: Embed learning into systems and processes
8. D8 – Recognise the Team: Celebrate success and document learning

You will gain useful tools and techniques for robust problem definition, conducting root cause analysis, selecting appropriate counter measures and capturing/sharing lessons learned from the problem-solving activities.

Upon completion of the course you will receive an SMMT Industry Forum certificate of attendance.